All return/refund requests for products from Bannercity must be made within Five (5) days of the receipt date.
25% for hardware products at full price and 60% of the full price for the products in printing and with hardware.
Customized product orders do not apply to the Return Policy stated above. Customized items include, but are not limited to any graphics, customizable colour panels, flooring or special order items. Customized items will not be able to be returned.
All items must arrive at our warehouse within ten (10) days of the return request, no exceptions. All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the Return Merchandise Authorization (RMA) number clearly printed on the outside of the package.
All free items must be returned together with purchased items in order to receive a full refund. Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded.
All graphics and customized product order disputes must be reported within 24 hours All printed graphics orders are to be handled very carefully. If careful handling is not followed, de-lamination, creasing and/or wrinkling may occur and Bannercity accepts no responsibility for any such damage to graphics.